Kangana.co is committed to ensuring full customer satisfaction with respect to the products available on our Website. However, if you are not happy with the product, you can choose to return the order in accordance with the Terms and Conditions contained herein.
30- days Return Policy for Domestic orders only
In the unlikely event that the order delivered is in damaged condition, or you have changed your mind about the product - you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you.
International Orders
NOTE: In case of international orders, we do not currently accept any returns exchanges of our products. In case a defective product has been received, you are required to report the defect within 7 days of receipt of the product by writing to us on care@kangana.co. International customers can also reach out to us on WhatsApp. In case the order is not accepted by the customer and is returned to origin, freight charges and import duty will be levied to the customer.
Return Charges
Domestic Order: Our logistics service provider will collect the order from provided address (within India). Customers need not pay any shipping charges to return the product.
How to Initiate the Refund Process?
- Customers can contact Kangana customer support or write to care@kangana.co within 7 days from the receipt of product.
- They can also reach out to us via WhatsApp.
- Customers should not return the product before receiving a confirmation mail from Kangana about the delivery of the same.
- All the products must be returned in their original condition, unaltered and unused in its original packaging.
- Provide the invoice, Certificate of Authenticity into the package for return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
Cancellations
Cancellation By Kangannoor Jewels Private Limited
There may be certain orders that Kangana cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase, errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Titan identifies for not accepting the order. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances, we retain the right to accept or reject the order.
We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Cancellation By Customer
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customers can always check the status of their order from with the customer support team at Kangana. Once the cancellation request is received, if any payments have been received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (the amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund directly in your account or through a cheque. For more details on refunds, please see the Refunds section of these Terms and Conditions.
NOTE: In the event that the amount has been deducted from your account, but the transaction failed, we will refund the amount to your account at the earliest.